Support
Quick answers about weather data, widgets and the optional Kaiserwetter AI. Kaiserwetter requires iOS 26 or later.
The weather data does not load
Check your internet connection, then pull down on the weather screen to refresh. “My Location” needs location access in iPhone Settings; saved places work without it. Individual data sources can occasionally arrive later than others.
Why are observations missing in some places?
Forecasts are available worldwide. High-resolution analyses, physical weather stations, pollen and some map layers cover smaller areas depending on their source. The app names the active source and never presents missing data as an observation.
The widget shows older data
iOS decides when widgets and background data refresh. Open Kaiserwetter once while online to update the app and widget immediately. Frequently force-quitting the app can delay background refreshes.
How do the trial and AI pass work?
The 14-day trial starts with your first Sign in with Apple. Afterwards, server AI is available with a 30- or 365-day pass. Passes never renew automatically. If you buy another pass early, it starts when the current pass ends. Weather, maps, places and widgets remain free.
Restore a purchase
In Kaiserwetter, open More → AI & Fair-Use Pass and tap Restore purchases. Use the same Apple Account and then the same Sign in with Apple identity. An Apple relay address is normal when “Hide My Email” is enabled.
Why is AI paused?
Generous fair-use limits protect the service from unusually heavy or automated use. The app tells you when access resumes. Apple Intelligence can take over on-device where available. There is never an extra charge per question.
An AI answer is wrong or inappropriate
Tap Report answer on that response. Kaiserwetter prepares an e-mail containing the affected question and answer; it is sent only after you confirm it yourself. Always follow official alerts in severe weather or hazardous situations.
Delete your account
Open More → AI & Fair-Use Pass → Delete account to remove the AI account and its usage status. Local places and weather data remain on your iPhone. An Apple purchase remains verifiable through “Restore purchases”.
Still need help?
E-mail tobias@dostal.co.at. Your iPhone model, iOS version, app version and a short description of the last steps are useful. Please do not send passwords or complete location histories.